Refund Policy

At Hivegigs, we strive to ensure a smooth and fair experience for all our users. However, we understand that there may be situations where a refund is necessary. Please review our refund policy carefully.

Non-Refundable Payments: Any amount paid to workers for completed tasks or Hivegigs' service fees is non-refundable. These payments are final and cannot be reversed under any circumstances.
Refund Eligibility: Refunds are only applicable to unused credits within your account, and these credits must have aged at least 90 days from the date of deposit to be eligible for a refund. If multiple deposits were made, each deposit's eligibility is calculated individually based on its age and usage.
- For example, if you made two deposits on August 1 and August 10, and 50% of the August 1 deposit has been used after 90 days, only the remaining 50% of the August 1 deposit will be eligible for a refund. The August 10 deposit would require an additional 10 days to reach the 90-day threshold before it becomes eligible for a refund.
- Once credits are over 1 year old, they are considered expired, and no refund requests will be entertained for those credits.
- Please note that any unused credits within your account can also be withdrawn, subject to the applicable withdrawal fees.
Refund Process: Refunds are processed similarly to withdrawal requests. Please note that applicable withdrawal fees will be deducted from the refunded amount. The refund process may take a few business days, and you will receive a confirmation email once your refund has been processed.
Chargebacks & Disputes: In the event of a chargeback or payment dispute, Hivegigs reserves the right to investigate the matter thoroughly. If any malicious activity, fraud, or violation of our terms of service is found, the account in question will be terminated immediately. Any deposited funds will be adjusted accordingly, and no refund will be processed. A detailed explanation of our findings will be sent to your registered email.